AI powered Chatbots to engage your customers conversationally on Facebook Messenger.
Intelligent chatbots to enhance your customer's experience and improve your efficiency.
Clever chat based tools that fit into your team's workflow and turbocharge their productivity.
This is a great example of how a brand can engage with prospective clients by running a promotion over Facebook Messenger.
In this example a restaurant uses a highly targeted Facebook ad to target morning commuters into London. The ad directs readers to Messenger where a chatbot interacts with them, helping them to explore the menu and offering a discount voucher for the food the reader intends to buy. Even if this doesn't convert into a sale, it provides the restaurant with useful data about menu preferences.
In this example we worked with the Technical Team from the School of Psychology at the University of Kent. They are a very busy team, and one of their most frequent requests is by students who need access to their labs. Card access is granted using their ID card. We designed a chatbot, running on Facebook Messenger, that allowed students to submit an access request without having to visit the office. This meant a better user experience for the students, and allowed the Technical Team to batch process their card requests.
We worked with the Kent IT Consultancy, a student staffed IT consultancy to create a Slack based chatbot. The chatbot leads the student consultant through a reflective exercise, helping them to think more deeply about the work experiences that they have had working in the consultancy. This is an essential part in the students' professional development as IT consultants, but without the chatbot was something that happened rarely, only during 1:1's with the KITC's management team. The chatbot allows students to reflect more regularly, and helps them to demonstrate the experience they have gained as a consultant.